There are countless benefits to being able to read what your patients are saying about your medical practice. Not only does the ability to track responses allow you to respond to feedback and comments quickly, you can also improve your practice with the feedback your patients provide. Moreover, tracking reviews also allows you to monitor the reputation your practice has in your local community and online.
Luckily, there are numerous tools available to help you track the responses your patients leave about your practice. Here are our top five favorites:
Chatmeter not only allows your practice to collect the responses your patients leave, but it will also help you to analyze all of this customer feedback to allow you to improve patient experiences. It works by providing notifications of all the reviews left about your practice across 20 review sites and local searches. Chatmeter also provides information about your competitors and gives tips on how how to stay ahead.
2. Google Alerts
Google Alerts is a free tool that allows you to run an automated search of your practice’s name (or niche audience). Once your alert is set, the tool will then return results in set intervals — immediately as they’re found, once a day, or once a week (depending on your preference).
Meltwater began as a service to scan news sources for keywords relevant to your practice. Now, Meltwater also monitors social media platforms. In addition, you can program Meltwater to focus on your competitors, so you can see their number of daily mentions, too.
4. Reputation Health
Reputation Health is designed specifically for medical practices. It monitors 23 sites that review medical practices and returns information about mentions and reviews in email alerts.
Reputology is best for medical practices with more than one location. You have the option to pull customer reviews from industry-specific sites, including healthcare. Reputology also helps you handle any negative reviews your practice receives by automatically converting them to customer service tickets.