Mobile apps are a great way to keep you connected to your patients outside the office, and for them to feel that same connection with you. It’s a mutually beneficial tool that can build a bond between doctor and patient, while saving time and money. Consider making a mobile app part of the marketing strategy for your medical practice. Read below to find out why. Partners in ... More
How to Handle Negative Reviews of Your Medical Practice
Repeat with me: There’s no way to make every single patient happy. This reality means you should learn how to properly handle the negative reviews your practice will eventually receive. It’s unfortunate that someone is upset enough to give you a poor review, but it doesn’t mean the end of your practice. In fact, negative reviews can help make you a better physician and ... More
3 Ways to Increase Patient Portal Use
In recent months, patient portals have become a hot topic. Medical practices are striving to encourage their patients to use portals to take more control over their own healthcare. However, while an increasing number of medical practices offer these services to their patients, patient portals remain widely underutilized. As the owner of a medical practice, how can you ... More
Tips for Retaining Your Medical Patients
Retaining patients can be easy if you put into practice some important tips that will keep your clients satisfied and lead them to partner with you for their healthcare needs. Good customer service is what people want from any business establishment. Your medical office is no exception. Respect their time. Offices often get busy. However, patients waiting for hours on end ... More
The Power of the Patient Satisfaction Survey
There is a reason that surveys are often titled “patient satisfaction” rather than “patient happiness.” Everyday, patients walk into doctors’ offices and leave completely unhappy with the bad health news that they receive. They may not like what the doctor had to say or the treatment that he suggests. However, how do they feel about their overall experience at the office and ... More