Retaining patients can be easy if you put into practice some important tips that will keep your clients satisfied and lead them to partner with you for their healthcare needs. Good customer service is what people want from any business establishment. Your medical office is no exception.
- Respect their time. Offices often get busy. However, patients waiting for hours on end is unacceptable. If this is happening at your practice, find out why it’s become an issue. Your clients’ time is just as valuable as yours. Always apologize for a long wait.
- Communicate and educate. It’s vital that you communicate properly and thoroughly. Educate your patients on exactly what is going on with their health. This will help them see the value in their healthcare and lead them to return to you for guidance in the future.
- Be Genuine. Most people can see right through a fake smile or an insincere “how are you.” Be real, be open, and show that you truly care.
- Discuss finances. When people are forced to deal with a third party, they can easily become confused and frustrated. Help your patients understand their financial obligations.
Long term survival of your medical practice can depend on how well you value your patients and make them feel respected and appreciated.
To learn more about interacting with your patients through the web and social media, read: 3 Reasons why your Medical Practice should have a Blog.